Rapport Guest Services
Rapport Guest Services
Every Guest experience should be unique
Rapport Guest Services focuses on a range of front of house services such as reception, concierge, floor concierge, meeting room management and locker management. We provide these tailor-made services on a mandate basis to various corporate clients at locations in Switzerland, England, Ireland, USA, Denmark, Hong Kong and Australia. Rapport is a company and brand belonging to Compass Group PLC/ Compass Group (Switzerland) AG.
With our employees we offer a personal and intuitive service, comparable to the 5-star services from the upscale hotel industry.
We know that business is about building valuable relationships. That's why we do everything we can to deliver an exceptional experience for our customers and their guests and employees. We anticipate their needs and tailor our services to their specific requirements.
Guest Services
Reception
Reservations
Meeting Room Management
Floor Management
Helpdesk
Locker Management
The secret to excellent guest services
We take pride in working for our clients and anticipating the needs of our clients' employees and guests. We tailor our services to their individual culture and values.
The smallest details are crucial to this. We set high standards during all steps of the guest journey and integrate all sensory aspects into the guest experience. In this way we create personal and unforgettable moments.
Our team consists of unique personalities, united by a love of hospitality.
"All Rapport ambassadors are coached through our award-winning training, which provides us with unique skills and crucially, the empowerment to respond to your guests’ individual needs – whatever they may be. "
Repairing a loose button…
As I took a coat from my guest and gave them a cloakroom tag number in return, I noticed that one of the buttons was loose.
Without saying anything, I decided to sew it back on while he was in a meeting.
Noticing it on his way home, he sent an email of thanks to the Chairman.
Contact
How may we help you?
Please get in touch for further information.
Andrea Corrado
Head of Guest Services
Rapport - Switzerland
andrea.corrado@rapportservice.ch
For further information:
www.rapportservice.ch
Rapport's success is based on our exceptional ambassadors.
Shape your future as part of our team and enjoy various benefits, such as our internal training academy, our attractive fringe benefits platform with over 400 offers, holiday+ purchase or part-time work.
We look forward to hearing from you.